Volunteer Details

WELCOME ABOARD! 

First of all, thank you for volunteering with us! We hope you enjoy your experience, and you encourage your friends and family to join in on the fun. As a volunteer with the Canmore Folk Music Festival, you are part of a big, wonderful team that works together to execute a magical event. Trust us: We couldn’t do it without you! 

We use the following guidelines in an effort to make your experience a positive one: 

As a volunteer, you have the right: 

  • To be identified as a volunteer and to be treated as a co-worker, with respect and zero tolerance of abusive behavior. 

  • To be properly informed about the Canmore Folk Music Festival, its policies, programs, services, and procedures. 

  • To know what is expected of you. 

  • To be recognized for your contribution to the Canmore Folk Music Festival. 

 

As a volunteer, you will receive: 

  • weekend pass for the festival. 

  • A volunteer T-shirt that must be worn while you are on shift.  

  • Access to backstage snacks and beverages. 

  • A private wee-hour party for volunteers following the main stage concerts on Sunday and Monday night. 

  • If you’re lucky, a selection of volunteer appreciation prizes to be drawn at random throughout the weekend. Make sure to pop by the Info Booth to verify if your name was drawn! 

 

We expect you: 

  • To volunteer for 10 hours during the festival or 18 hours before/after the festival, at tasks assigned to you by your Coordinator. 

  • To volunteer to the best of your ability. 

  • To conduct yourself in a professional manner. 

  • To show up on time, ready to work, and treat others with respect. 

  • To make arrangements for child care during your shift. 

  • To adhere to the Volunteer Code of Conduct available on our website. 

 

You are part of a big and wonderful team that works together to create an amazing event 

 

COME PREPARED 

Our festival is outdoors, which means that it is critical that you come prepared.  Here is a list of hints that will help to make your volunteering experience a positive one: 

  • Bring your own water bottle. There will be no water for sale in the food vendor area, but there will be water available for free at drinking stations throughout the site and in the backstage hospitality tent. 

  • Make sure you wear comfortable and weather-appropriate footwear. 

  • Pack a hat, sunscreen, warm clothes, waterproof ground cover, rain gear, flashlight, sunscreen and bug spray. It has been known to rain (and sometimes snow!) at the festival… So be ready for anything Mother Nature can throw at us! 

  • Read all the information given to you by your Coordinator so you know what is expected of you. 

  • Know how to contact your CoordinatorSave their cellphone number on your phone. 

  • Know exactly when and where all your shifts are and arrive a little early for any last-minute briefing. 

  • Ensure you have eaten before your shift. Most shifts are at least 4-hours long, only permitting bathroom breaks.  

  • Wear your volunteer T-Shirt, wristband, and Access pass when you are on shift. 

 

In order to receive your Volunteer Package (T-shirt, wristband and Access Pass)you must register on site. Please make an effort to attend the Friday or Saturday morning registration time, as the pace can get hectic once the festival begins. 

FESTIVAL OPERATING TIMES

MAIN GATE

Saturday- Gate opens at 3:00 pm

Sunday & Monday

Corral Starts –9:30 AM
Gate Purchases – 10:00 AM

WORKSHOP STAGES

Sunday – 10:30 AM to 4:30 PM
Monday – 10:30 AM to 3:30 PM

MAIN STAGE CONCERTS

Saturday – 4:30 PM to 11:00 PM
Sunday – 4:30 PM to 11:00 PM
Monday – 3:30 PM to 10:00 PM

FESTIVAL PUB

Canmore Miners’ Union Hall
Daily: 1:00 PM to 11:00 PM
Music starts at 1:30 PM

FESTIVAL FRIDAY

Festival Grounds: 7:00 PM to 9:00 PM

HERITAGE DAY – FREE PANCAKE BREAKFAST

7th Ave. beside Union Hall
Monday – 8:00 AM TO 10:30 AM

POST FESTIVAL PARTIES

(Canmore Golf & Curling Club)
Sunday and Monday night
Immediately after the main stage concert ends until 2 AM

SAFETY INFORMATION 

In the event of an emergency: 

  1. Look after your safety first. 

  1. Call 911then your Coordinator. 

  1. If it is safe to do so, protect equipment in your area. 

  1. Follow instructions from your Coordinator and the Emergency Response Plan that is provided to each Coordinator. 

 

First Aid 

  • Make sure you know where to get helpIf the situation is serious, always call 911.  

  • First Aid is located near the front gate. 

 

Lost Children 

  • Take lost children or parents to the Info Booth, so that an announcement can be made on stage. 

 

Evacuation 

  • If the site needs to be evacuated, instructions and directions will be announced on stage. You may be asked to assemble at the muster point.  

  • Always stay calm.  

  • Coordinators will be responsible for contacting their team, safeguarding equipment and exiting the area. 

 

Hazardous Situations 

  • Report unusual or potentially dangerous situations (i.e. wasp nests, broken glass, faulty electrical lines, etc.) to your Coordinator. 

 

Incident/Injury Reports 

Volunteers are asked to complete an Incident Report whenever there is: 

  •  A lost child. 

  • Aincident in which injury almost occurred but did not. 

  • A major incident (one that is life-threatening or may lead to permanent disability) requiring on-site first aid and stabilization until emergency medical assistance arrives on the scene. 

  • A vehicle accident (whether you are involved as a driver or as a witness). 

  • Damaged, lost, or stolen equipment. 

 

Be sure to write down as much information as possible regarding the circumstances of the incident. Gather statements from witnesses as soon as possible while the event is still fresh in their minds. Incident/Injury Report forms are available in both paper and soft copies. You can request one at the Info Booth or from a Coordinator. Completed forms can be passed on to us at the same locations. 

Volunteer Code of Conduct 

All volunteers agree to adhere to the following: 

  • I will be a responsible ambassador for the festival and represent the festival in a positive way.  

  • I understand that I need to disclose any prescription drug use that may impact my decision-making ability or motor skills to ensure that I am working in a safe and appropriate volunteer area. 

  • I understand that my wristband is non-transferable and remains the property of the Canmore Folk Music Festival. It can be repossessed: 

  • If I bring alcohol onto the site 

  • If I use or possess illegal substances on-site 

  • If I commit illegal, violent or unsafe acts 

  • If I am under the influence of alcohol or drugs while on duty 

  • If I fail to fulfill the required hours of volunteer work or the responsibilities of the job I have been assigned (i.e. 10 hours of festival volunteer work during the festival or 18 hours pre-festival). 

  • I will not reserve seating in any of the audience areas until after the morning tarp rush. 

  • I will refer questions from the media involving policy or sensitive issues to the Festival Director or General Manager. 

 

WHAT’S NEW? 

Welcome!… Or welcome back! If you’re an experienced member of the Canmore Folk Music Festival’s Volunteer Family, you’ll notice a couple of small and subtle changes this year. If you’re new to us, here are a few additional bits of info you’ll need for the weekend: 

  • Our backstage hospitality area is quite small, with hundreds of people needing to access it each day. In an effort to reduce congestion, we’ve established a “Volunteer Lounge alongside the east fence, just past the backstage Resource Recovery Centre. There you’ll find shade, picnic tables, a lounge chair in which to sneak in a nap, and great sightlines to the stage. 

  • There are four “Hydration Stations” serving up municipal water on the grounds for your use. If you have forgotten to bring your water bottle with you, we will have a limited number of free bottles backstage. 

  • There is no smoking allowed backstage. Please leave the site via the back gate and make your way to the designated smoking zone, where a well-marked bucket of sand will be provided. Please do not smoke right beside the gate or where your smoke will float into the food area or Green Room. 

  • The performers’ Green Room is provided for our artists to chill out, mingle, get to know each other before their workshops and get prepared for their stage appearances. There is no access to any festival staff or volunteers unless already approved. 

  • For safety reasons, there will be no access to the rear of the Main Stage except for authorized personnel or when approved by our Artist Liaison Coordinator. 

 

LA CUISINE 

In the backstage area behind the Stan Rogers Stage, you’ll find two tents. One offers hot meals for performers, Coordinators, and VIPs. The other, dubbed the Blue Moon Café, is where we offer light snacks and beverages to all volunteers. 

The Blue Moon is a ‘snacketeria’ – from morning until evening, you’ll find an array of hot and cold beverages, as well as all the major food groups: carbs, proteins, fruits, veggies, the odd cauldron of soup, stew or chili, and sweets.  From yogurt and granola cups at breakfast, to wraps and pitas at lunch and dinner, we aim for healthy and fresh. However, it is not meant to feed you all day every day. The food backstage is donated or purchased from our local restaurants, and/or prepared by the volunteers on the kitchen prep crew.  It is meant to be shared by anyone with backstage access – not to be taken out into the crowd and shared with friends.  Please be respectful of our limited budget and the large number of volunteers (500+) who will access the Blue Moon Café throughout the weekend! 

THE ENVIRONMENT 

The Canmore Folk Music Festival has stepped up its game plan for the environmental impact we have on this park and this community. Last year, we managed to divert 94of all the waste into productive recycling streams. This year, our goal is 98% (or more!), and to do this we need to enlist the help of every single Coordinator and volunteer. 

We can start with the first R: Reduce. Bring your own water bottle and coffee mug to re-use them all weekend. If it’s feasible for you, bring your own Tupperware container and cutlery as well. There is a hot water sink in the backstage area, but please do not try to wash your dishes when the food crews are in the middle of meal service and their own cleanup. We are also monitoring our water usage throughout the weekend, so please be mindful! 

Familiarize yourself with the tenets of our recycling program. Visit one of the Resource Recovery Centres and ask the crew what can and can’t go into the recycling streams. Please do not bring anything on site that will end up as trash. 

Please help be our eyes and ears on the “Hydration Stations. On a hot day, people might find it tempting to use the nozzles as water guns. If you see the stations being mishandled or abused, please try to stop the activity in a polite but firm manner. 

WRAPUP PARTY 

Following the conclusion of the main stage concerts on Sunday and Monday night, we’re throwing a party for all our volunteers at the Canmore Golf & Curling Club, with live performances and once-in-a-lifetime jam sessions by some or all of our evening’s performers in an intimate atmosphere. Dancing is highly encouraged. Admission is free, but it is only open to volunteers. There will be a cash bar and snacks providedThis year’s performers will be announced soon. Doors open at 11:00pm Sunday, August 4th and at 10:00pm on Monday, August 5th 

You are the heart of the festival community. We could not do it without you! 

TEARDOWN PARTY 

Hosting a festival for thousands of people takes a toll on the park. Help us restore our site to its natural beauty on Tuesday, August 6th. There is a job for everyone, from taking down fencing to stowing everything away for next year. We’ll provide lunch and refreshments. 

Bring work gloves (if you have them!) and wear appropriate footwear and clothing. Site strike is not a mandatory part of volunteering, but it is a great way to keep that festival buzz alive for one more day. Just come to the backstage area on Tuesday, and we’ll put you to work for as few or as many hours as you can give us. 

A MESSAGE FROM THE CFMF TEAM 

Thank you for being a part of the 2019 Canmore Folk Music Festival! 

Our planning for this year’s festival has placed a focus on preserving and celebrating the special culture that our festival has fostered over the years. We know and appreciate that you, our volunteers, are at the center of this vision. You are the people who have created the culture and we look to you to preserve and celebrate it and to teach others “how to folk”! 

We depend on you to do the important jobs to pull this festival together – from building our site, preparing meals, providing hospitality, greeting guests at the gate, keeping our site safe and “green”, directing traffic, counting the beans, or taking care of our amazing artists, among many other countless jobs.  Equally important though, is your role as an ambassador for the festival.  When any of our guests look lost or need assistance, we count on you to offer guidance.  This will help us ensure that our festival culture continues on for decades to come. 

You are the heart of the festival community. We could not do it without you!