To be identified as a volunteer and to be treated as a co-worker, with respect and zero tolerance of abusive behavior. 

To be properly informed about the Canmore Folk Music Festival, its policies, programs, services, and procedures. 

To know what is expected of you. 

To be recognized for your contribution to the Canmore Folk Music Festival. 

A weekend pass for the festival. 

A volunteer T-shirt that must be worn while you are on shift.  

Access to backstage snacks and beverages. 

A private wee-hour party for volunteers following the main stage concerts on Sunday and Monday night. 

To volunteer for 10 hours during the festival or 18 hours before/after the festival, at tasks assigned to you by your Coordinator. 

To volunteer to the best of your ability. 

To conduct yourself in a professional manner. 

To show up on time, ready to work, and treat others with respect. 

To make arrangements for child care during your shift. 

To adhere to the Volunteer Code of Conduct available on our website. 

Bring your own water bottle. There will be no water for sale in the food vendor area, but there will be water available for free at drinking stations throughout the site and in the backstage hospitality tent. 

Make sure you wear comfortable and weather-appropriate footwear. 

Pack a hat, sunscreen, warm clothes, waterproof ground cover, rain gear, flashlight, sunscreen and bug spray. It has been known to rain (and sometimes snow!) at the festival… So be ready for anything Mother Nature can throw at us! 

Read all the information given to you by your Coordinator so you know what is expected of you. 

Know how to contact your Coordinator. Save their cellphone number on your phone. 

Know exactly when and where all your shifts are and arrive a little early for any last-minute briefing. 

Ensure you have eaten before your shift. Most shifts are at least 4-hours long, only permitting bathroom breaks.  

Wear your volunteer T-Shirt, wristband, and Access pass when you are on shift. 

Make sure you know where to get help. If the situation is serious, always call 911.  

First Aid is located near the front gate. 

Take lost children or parents to the Info Booth, so that an announcement can be made on stage. 

If the site needs to be evacuated, instructions and directions will be announced on stage. You may be asked to assemble at the muster point.  

Always stay calm.  

Coordinators will be responsible for contacting their team, safeguarding equipment and exiting the area. 

Report unusual or potentially dangerous situations (i.e. wasp nests, broken glass, faulty electrical lines, etc.) to your Coordinator. 

 A lost child. 

An incident in which injury almost occurred but did not. 

A major incident (one that is life-threatening or may lead to permanent disability) requiring on-site first aid and stabilization until emergency medical assistance arrives on the scene. 

A vehicle accident (whether you are involved as a driver or as a witness). 

Damaged, lost, or stolen equipment. 

I will be a responsible ambassador for the festival and represent the festival in a positive way.  

I understand that I need to disclose any prescription drug use that may impact my decision-making ability or motor skills to ensure that I am working in a safe and appropriate volunteer area. 

I understand that my wristband is non-transferable and remains the property of the Canmore Folk Music Festival. It can be repossessed: 

If I bring alcohol onto the site 

If I use or possess illegal substances on-site 

If I commit illegal, violent or unsafe acts 

If I am under the influence of alcohol or drugs while on duty 

If I fail to fulfill the required hours of volunteer work or the responsibilities of the job I have been assigned (i.e. 10 hours of festival volunteer work during the festival or 18 hours pre-festival). 

I will not reserve seating in any of the audience areas until after the morning tarp rush. 

I will refer questions from the media involving policy or sensitive issues to the Festival Director or General Manager. 

Our backstage hospitality area is quite small, with hundreds of people needing to access it each day. In an effort to reduce congestion, we’ve established a “Volunteer Lounge” alongside the east fence, just past the backstage Resource Recovery Centre. There you’ll find shade, picnic tables, a lounge chair in which to sneak in a nap, and great sightlines to the stage. 

There are four “Hydration Stations” serving up municipal water on the grounds for your use. If you have forgotten to bring your water bottle with you, we will have a limited number of free bottles backstage. 

There is no smoking allowed backstage. Please leave the site via the back gate and make your way to the designated smoking zone, where a well-marked bucket of sand will be provided. Please do not smoke right beside the gate or where your smoke will float into the food area or Green Room. 

The performers’ Green Room is provided for our artists to chill out, mingle, get to know each other before their workshops and get prepared for their stage appearances. There is no access to any festival staff or volunteers unless already approved. 

For safety reasons, there will be no access to the rear of the Main Stage except for authorized personnel or when approved by our Artist Liaison Coordinator.